PARTNERING
We are pleased that we have been able to build outstanding partnerships with our customers as evidenced by our long term, repeat business. We have provided our original Los Angeles Air Force Base customer with 28 years of superior service. DJI has instituted long term, formal partnering programs at many of our contracts, including the U.S. Naval Academy, MD; Laughlin Air Force Base, TX; Rock Island Arsenal, IL; NAS Whidbey Island, WA; and NAS Pensacola, FL. Our successful partnering programs have resulted in reduced costs and improved service and quality. Principles of our partnering approach include:
- Collective team education, experience, and expertise
- Facilitator/neutral third party
- Clear identification of roles and responsibilities
- Empowerment of key players
- Development of trust
- Conflict escalation procedure
- Problem-solving methods
- Metrics for assessment of successes
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